mascarphone.com support page
If you have any question, need support or you want to contact us, do not hesitate and send a message to:
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Frequently asked questions
- My currency converter doesn't show the updated conversion rate, what happens?
Check your network connection.
- My currency converter doesn't show the updated chart rate, what happens?
Check your network connection, return to main screen, minimize and open the app and finally go back to chart screen.
- What is the source of exchange rate showed in my currency converter?
The exchange rates are based on offical ECB(European Central Bank) daily data.
- My altimiter is not showing any data, what happens?
Check your mobile settings the Location permision for Altimter Offline app and stay outdoor to receive a fine GPS signal.
- The app doesn't open properly
Send an email to
and tell us about the details.
Contact information: mascarphone.com - C/ Argelines 65. Olesa de Montserrat( 08640). SPAIN.